Refund Policy

1. Orders

All orders are subject to product availability and payment confirmation. Dei Amore Coffee and Loose Leaf Tea, LLC reserves the right to refuse, limit, or cancel any order if there is an issue with product availability, pricing, product information, payment, or order details. If an order needs to be changed or canceled, we may contact the customer using the email address or phone number provided at checkout.

2. Shipping

Shipping rates and delivery times may vary depending on the customer’s location, package weight, selected shipping method, and carrier availability. Once an order has been shipped, delivery times are controlled by the shipping carrier and may be affected by delays, weather, holidays, or incorrect shipping information. Customers are responsible for entering the correct shipping address at checkout. Please review our Shipping Policy for full details.

3. Returns and Refunds

Due to the nature of consumable products, opened, used, punctured, tampered, or damaged items cannot be returned. Unopened, unused, and untampered products in their original packaging may be eligible for return within 14 days of delivery. Original shipping charges are non-refundable unless the issue was caused by an error on our part. Please contact us before sending back any product.

4. Limitations of Liability

Dei Amore Coffee and Loose Leaf Tea, LLC is not responsible for delays, damages, losses, allergic reactions, misuse of products, or other issues caused by circumstances outside of our control. Customers are responsible for reviewing product ingredients before purchasing or using any item. Our products are not intended to diagnose, treat, cure, or prevent any disease.

5. Use of Products and Safety

Our coffee, loose leaf tea, herbs, and infused honey are intended for general food and beverage use only. Customers are responsible for reviewing all ingredients before purchasing or consuming any product, especially if they have allergies, are pregnant or nursing, take medication, or have a medical condition. Please consult a healthcare professional before use if you have any concerns. Stop use if any irritation or adverse reaction occurs.

6. Dispute Resolution

If there is an issue with an order, product, shipping, return, or refund, customers should contact Dei Amore Coffee and Loose Leaf Tea, LLC first so we can review the situation and work toward a fair solution. We will review each concern based on the order details, product condition, shipping status, and our store policies.

7. Age and Authorization

By placing an order on our website, customers confirm that they are at least 18 years old or have permission from a parent or legal guardian to make the purchase. Customers also confirm that they are authorized to use the payment method provided at checkout.​