Shipping Policy
Shipping Policy
Thank you for shopping with Dei Amore Coffee and Loose Leaf Tea, LLC. We carefully prepare and package each order to help ensure your coffee, loose leaf tea, and infused honey arrive safely.
Order Processing
Orders are processed after payment has been confirmed. Most orders are prepared for shipment within 2–5 business days. Processing time does not include shipping carrier transit time. Processing may vary depending on product availability, order volume, holidays, or market/event schedules.
If an item is unavailable, listed incorrectly, or there is an issue with your order, we may contact you using the email address or phone number provided at checkout.
Shipping Rates and Delivery
Shipping rates are calculated at checkout and may vary depending on the customer’s location, package weight, and selected shipping method. Delivery times are estimates provided by the shipping carrier and are not guaranteed.
Once an order has shipped, delivery time may vary due to carrier delays, weather, holidays, incorrect addresses, or other circumstances outside of our control.
Shipping Address
Customers are responsible for entering the correct shipping address at checkout. Please review your shipping information carefully before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at dei.amore@outlook.com or 915-269-3207. If the order has already shipped, we may not be able to change the shipping address.
Dei Amore Coffee and Loose Leaf Tea, LLC is not responsible for lost, delayed, or returned packages due to incorrect or incomplete addresses provided by the customer.
Local Pickup or Local Delivery
If local pickup or local delivery is offered, the available options will be shown at checkout or arranged directly with us.
Customers must follow any pickup or delivery instructions provided at the time of purchase. If pickup or delivery details need to be changed, please contact us as soon as possible.
Lost, Delayed, or Damaged Packages
Once an order has been handed to the shipping carrier, delivery is outside of our direct control. Dei Amore Coffee and Loose Leaf Tea, LLC is not responsible for carrier delays, lost packages, or damage caused during transit.
If your order arrives damaged, please contact us within 48 hours of delivery at mailto:dei.amore@outlook.com. Please include your order number and clear photos of the damaged item, packaging, and shipping label so we can review the issue and help with the next steps.
Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or any issue caused by the shipping information provided at checkout, the customer may be responsible for additional shipping costs to resend the package.
Original shipping charges are non-refundable unless the issue was caused by an error on our part.
Returns and Refunds
Due to the nature of consumable products, opened, used, punctured, tampered, or damaged items cannot be returned.
Unopened, unused, and untampered products in their original packaging may be eligible for return within 14 days of delivery, in accordance with our Refund Policy.
Please review our Refund Policy for full details before requesting a return.
Contact Us
For questions about shipping, delivery, or your order, please contact us:
Dei Amore Coffee and Loose Leaf Tea, LLC
Email: dei.amore@outlook.com
Phone: 915-269-3207
Location: El Paso, TX, USA